1. Who We Are

Repair Labz LLC ("we," "us," or "our") is a board-level electronics repair business located at 4286 Campsite Loop, Orlando, FL 32824. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at repairlabz.com and our repair services.

2. Information We Collect

Information you provide:

Name, email address, phone number, and mailing address
Device information (type, model, serial number, condition)
Repair preferences and service history
Payment information (processed securely via Square — we do not store card numbers)
Signature collected during intake agreement
Communications you send us (SMS, email, phone)

Information collected automatically:

Browser type, device type, and operating system
IP address and approximate location
Pages visited and time spent on our site
Referral source

3. How We Use Your Information

Process and track your repair orders
Communicate repair status updates via SMS, email, or phone
Process payments through Square
Generate shipping labels for mail-in repairs
Provide customer support
Send follow-up communications (e.g., pickup reminders, review requests)
Improve our website and services
Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We share data only with:

Square — payment processing
OpenPhone — business phone and SMS communications
Shipping carriers — to generate return shipping labels for mail-in repairs
Google — analytics and review platform integration
Law enforcement — only when required by law

5. Data on Your Device

We do not access, copy, or store personal data from the devices you submit for repair unless required for the specific repair service (e.g., data recovery). As stated in our intake terms, we are not responsible for data loss during the repair process. You are advised to back up your data before submitting your device.

6. Data Retention

We retain your personal information and repair records for as long as necessary to provide our services, honor our warranty obligations (60 days from repair completion), and comply with legal requirements. You may request deletion of your data at any time by contacting us.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. Payment processing is handled entirely by Square's PCI-compliant infrastructure. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of non-essential communications

To exercise these rights, contact us at repair@repairlabz.com or call (321) 900-0167.

9. Cookies

Our website uses essential cookies for authentication and site functionality. We may use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, but some site features may not function properly.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

Repair Labz LLC
4286 Campsite Loop, Orlando, FL 32824
Email: repair@repairlabz.com
Phone: (321) 900-0167