1. Agreement to Terms

By using the Repair Labz LLC website (repairlabz.com) or submitting a device for repair, you agree to these Terms of Service. If you do not agree, do not use our services.

2. Services

Repair Labz LLC provides board-level electronics repair services including but not limited to game console repair (PS5, Xbox, Nintendo Switch), automotive ECU repair and cloning, airbag crash data reset, MacBook logic board repair, and data recovery. Services are available via in-store drop-off at our Orlando, FL location and nationwide mail-in.

3. Diagnostic Authorization & Bench Fee

By submitting a device, you authorize Repair Labz LLC to perform a diagnostic evaluation. A non-refundable $50 bench fee applies when a repair is attempted but the device is found to be non-repairable, or when you decline to proceed after receiving a diagnosis. This fee covers technician time and diagnostic evaluation. Upfront-priced repairs (flat-rate services where payment is collected at intake) do not carry a separate bench fee — the flat rate is the total charge.

Pest Contamination Fee: If a device submitted for repair is found to contain live insects, rodents, or other pests, an additional non-refundable $50 sanitation and handling fee will be applied to the repair invoice. This fee is charged in addition to any applicable bench fee or repair cost.

4. Repair Estimates & Approval

After diagnosis, we will provide a repair estimate. Repairs will not proceed without your approval unless you have pre-authorized the repair during intake. There is no guarantee of repair until a full diagnosis is completed. If the device is deemed not repairable, you will be notified and your device returned (the $50 bench fee applies for the diagnostic attempt).

5. Payment

Payment is due upon completion of the repair and before the device is returned or shipped. We accept payment via Square (credit/debit cards). Many services are flat-rate and paid upfront at intake — the stated price is the total with no additional bench fee. For diagnostic-first repairs, the $50 bench fee is invoiced before work begins and applied toward any approved repair cost.

6. Warranty

All repairs are covered by a 60-day workmanship warranty from the date of repair completion. This warranty covers defects in our repair work only. It does not cover:

Physical damage, liquid damage, or tampering after repair
Issues unrelated to the original repair
Devices opened or repaired by a third party after our service
Normal wear and tear
Software issues
Custom modifications or hardware mods
Damage caused by natural or environmental causes, including but not limited to pest or insect infestation, lightning strikes, power surges, flooding, fire, extreme temperatures, humidity, or any other act of nature

To make a warranty claim, contact us within 60 days of repair completion with your ticket number.

7. Repair Risk & Damage Waiver

All repair attempts carry inherent risk. By submitting a device for service, you acknowledge and agree to the following:

General Repair Risk: Repair Labz LLC is not responsible for any additional damage that may occur to a device during the course of a repair attempt. Electronics repair involves exposure to heat, solvents, pressure, and electrical current, which can stress or damage components — particularly in devices that are already compromised.
Screen Removal Risk: Any repair that requires screen or display removal carries a risk of screen damage or breakage. Screens may be bonded with adhesive, brittle from age or prior damage, or otherwise fragile. Repair Labz LLC is not liable for screen cracking, delamination, or breakage that occurs during necessary removal, regardless of the condition of the screen prior to service.
Custom Modifications: Custom hardware modifications, modchip installations, firmware modifications, and similar services are performed at the customer's sole risk. Repair Labz LLC makes no guarantee of functionality or compatibility and is not responsible for any damage, data loss, device instability, voided warranties, or legal consequences that may result from custom modification work.

If you have concerns about the risks involved in your specific repair, please discuss them with a technician before authorizing work.

8. Data Loss Disclaimer

Repair Labz LLC is not responsible for any data loss that may occur during the repair process. This includes but is not limited to saved games, files, photos, settings, and software configurations. You are strongly advised to back up all data before submitting your device.

9. Abandoned Devices

Devices left unclaimed for more than 60 days after notification of repair completion (or non-repairability) will be considered abandoned property. Abandoned devices may be recycled, disposed of, or repurposed at our discretion, in accordance with Florida law. We will make reasonable attempts to contact you before declaring a device abandoned.

10. Mail-In Repairs

For mail-in repairs, you are responsible for securely packaging and shipping your device to us. Repair Labz LLC is not responsible for loss or damage during inbound shipping. We will use reasonable care in packaging your device for return shipment. Once a repaired device is delivered to the shipping carrier for return shipment, risk of loss and damage transfers to the customer. Repair Labz LLC is not responsible for packages lost, stolen, delayed, or damaged in transit after handoff to the carrier. Return shipping costs may apply and will be disclosed before the repair. Shipping insurance is available upon request and is strongly recommended. For mail-in diagnostic-first repairs, the $50 bench fee is invoiced before diagnostic work begins. Flat-rate mail-in services (HDMI repair, modchip, ECU cloning, etc.) are paid upfront and include no additional bench fee.

11. Limitation of Liability

Repair Labz LLC's total liability for any claim arising from our services is limited to the amount you paid for the specific repair. We are not liable for indirect, incidental, consequential, or punitive damages, including loss of data, loss of use, or loss of revenue. Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.

12. Communications

By submitting a device or providing your contact information, you consent to receive repair status updates and related communications from Repair Labz LLC via SMS, email, or phone. You may opt out of non-essential communications at any time by contacting us.

13. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Repair Labz LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

14. Governing Law

These Terms are governed by the laws of the State of Florida. Any disputes arising from these Terms or our services will be resolved in the courts of Orange County, Florida.

15. Changes to Terms

We may update these Terms from time to time. Changes become effective when posted on this page, unless a different effective date is stated. For customers with active repairs or ongoing service interactions, notice of updated Terms may also be provided by SMS, email, invoice, intake update, or other written communication. By continuing to use our services, maintaining an active repair order, requesting return shipment, making payment, or otherwise proceeding with the service after updated Terms are posted or communicated, you agree to the updated Terms.

16. Contact Us

Repair Labz LLC
4286 Campsite Loop, Orlando, FL 32824
Email: repair@repairlabz.com
Phone: (321) 900-0167